Returns & Exchanges
At Matador, we stand by the quality of our craftsmanship and offer a seamless 30-day return policy for all unworn items in their original packaging. Whether you need a different size or a complete refund, our goal is to ensure your wardrobe reflects your standard of excellence.
Initiate Your Request
Visit our online Returns Portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Place the items in their original Matador box with all tags attached to ensure the product remains protected during transit.
Print and Attach Label
Download your prepaid shipping label from the portal, print it out, and securely affix it to the outside of your return package.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking receipt; your refund or exchange will be processed within 5-7 business days of arrival.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing